BPO CUSTOMER CASE STUDY

A business process outsourcing (BPO) company with a five-person HR team contacted Talcura in 2014 looking for recruiting tools with better social media integration, a comprehensive set of features and a manageable, predictable fee structure. With hundreds of distributed customer service agents and an existing applicant tracking system (ATS) in place, this organization was quite familiar with the advantages of recruitment automation and the challenges of attracting candidates that met all their stringent qualifications. What this HR team needed was a cost-effective, self-serve, customizable solution with full, managed IT support, and they were not going to settle for a cookie-cutter recruitment solution. They evaluated several software options, asked Talcura for several demonstrations, obtained the required head office approvals and engaged Talcura to provide careers website development, the recruitment software with assessment tool and background check integration, and fully branded onboarding software.

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Talcura Team