The term "automation" has become more popular than ever, particularly in the HR industry. Have you ever wondered how automation can transform your HR department? Simply moving your processes online is just the beginning. By mapping your processes into an ecosystem that runs based on specific rules, criteria, and timelines, you can streamline your workflows and free up valuable time for HR professionals to focus on more important tasks.
But before you automate everything, consider this: some tasks are simply too important to automate. While automation can help eliminate manual, tedious, tasks, it cannot replace the human touch that's necessary for many others. So, while automation can be a game-changer for HR, it's important to strike a balance between efficiency and humanity to achieve the best possible outcomes.
Here are 4 tasks that you shouldn't automate:
There are certain parts of the onboarding process that should never be fully automated by a company. For instance, orientation sessions that introduce new hires to the organization's culture and values should always have a human touch to ensure that the new employees feel welcomed and integrated into the company's culture. Similarly, processes that involve personalized attention, such as answering questions or addressing concerns, are best handled by human resources personnel than automated systems.
Building strong relationships with employees is a critical aspect of running a successful business. Automating employee relations processes may lead to a sense of disconnect between HR and employees, which can harm the overall employee experience. While technology has made many aspects of employee management more efficient, it cannot replace the importance of face-to-face communication.
Coaching and mentoring are both critical aspects of employee development and growth within an organization. While HR technology can provide valuable training resources and opportunities, it cannot replace the value of personal relationships and tailored support that a coach or mentor can provide.
Confidentiality, empathy, and a human touch are critical components of effectively managing sensitive issues related to mental health, discrimination, or harassment in the workplace. HR technology can provide valuable resources, such as access to mental health resources, but when it comes to sensitive matters, a personal touch is necessary. Employees need to feel that they can trust their HR representative and that their concerns will be handled with care and sensitivity. HR professionals need to be trained to handle these situations with care and to provide the appropriate support to employees in need.
While HR technology can streamline processes and automate certain tasks, it cannot replace the human touch and personalized support that employees need to thrive. The “human” in human resources will always be needed.
Nonetheless, there are many tasks, such as hiring and payroll, that can be automated to improve efficiency and save time. At Talcura, we offer a comprehensive range of products and services designed to help HR teams streamline their processes and succeed in their roles. Contact us today to learn more about how we can help your organization achieve its HR goals.
